Cookies Policy

What Are Cookies

Cookies are small text files that websites place on your device when you visit them. They help websites remember your preferences, understand how you use the site, and improve your browsing experience. Cookies do not contain personal information unless you have explicitly provided it.

How We Use Cookies

shimmer-glade uses cookies to enhance website functionality, understand visitor behaviour, and improve our services. We use different types of cookies for different purposes, all described in detail below.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic features like page navigation, access to secure areas, and remembering your cookie preferences. The website cannot function properly without these cookies, and they cannot be disabled in our systems.

Cookie name: cookie_consent
Purpose: Remembers your cookie preference choices
Duration: 12 months

Cookie name: session_id
Purpose: Maintains your session as you navigate the site
Duration: Session (deleted when browser closes)

Functional Cookies

These cookies allow the website to provide enhanced functionality and personalisation. They may remember choices you make, such as your preferred language or region, to provide a more personalised experience.

Cookie name: menu_state
Purpose: Remembers whether mobile menu is expanded or collapsed
Duration: 7 days

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They tell us which pages are most popular, how long people spend on the site, and what paths they take through the content. This information helps us improve how the website works.

Cookie name: analytics_session
Purpose: Distinguishes unique visitors and tracks page views
Duration: 2 years

Cookie name: analytics_id
Purpose: Generates statistical data about site usage
Duration: 2 years

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control how these third parties use cookies, and we recommend reviewing their privacy policies for more information.

Payment Processing

When you make a payment, our payment processor may set cookies to process the transaction securely. These cookies are essential for completing your booking and are not used for marketing purposes.

How Long Cookies Last

Cookies have different lifespans:

Session Cookies

These are temporary cookies that expire when you close your browser. They help the website remember your actions during a single browsing session.

Persistent Cookies

These remain on your device for a set period or until you delete them. They remember your preferences across multiple visits and help us recognise you when you return to the site.

Managing Your Cookie Preferences

You have several options for managing cookies:

Cookie Consent Tool

When you first visit our website, you'll see a cookie banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the "Cookie Preferences" link in the website footer.

Browser Settings

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Each browser is different, so check your browser's Help menu to learn how to change your cookie preferences.

Please note that if you disable essential cookies, some parts of the website may not function correctly. You may experience reduced functionality or be unable to access certain features.

Browser-Specific Instructions

Google Chrome: Open Settings, click Privacy and Security, select Cookies and other site data, then choose your preferred setting.

Mozilla Firefox: Open Settings, select Privacy & Security, scroll to Cookies and Site Data, then manage your preferences.

Safari: Open Preferences, select Privacy, then adjust your cookie settings under "Block all cookies."

Microsoft Edge: Open Settings, select Cookies and site permissions, then click Manage and delete cookies and site data.

Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals websites you visit that you do not want your online activity tracked. Currently, there is no universal standard for how websites should respond to these signals. Our website does not currently respond to Do Not Track signals, but you can control cookies through the methods described above.

Impact of Disabling Cookies

If you choose to disable cookies, you may experience limitations:

You may need to re-enter information more frequently. Some features may not work as intended. Your preferences will not be remembered between visits. Page load times may be affected. Session continuity may be disrupted.

Essential cookies cannot be disabled if you want to use the website's core functionality.

Updates to Cookie Usage

We may update our use of cookies from time to time to improve functionality or comply with legal requirements. When we make significant changes to how we use cookies, we will update this policy and notify you through a banner on the website or by email if you are a registered user.

The "Last updated" date at the top of this page shows when the policy was most recently revised. We encourage you to review this policy periodically to stay informed about our cookie practices.

Cookies and Personal Data

Some cookies may collect or use personal data. When they do, this data is handled in accordance with our Privacy Policy and GDPR compliance obligations. For more information about how we protect your personal information, please review our Privacy Policy and GDPR statement.

Questions About Cookies

If you have questions about our use of cookies or this policy, please contact us at:

shimmer-glade
42 Riverside Quarter
Bristol BS1 4RX
United Kingdom
Email: [email protected]

Useful Resources

For more information about cookies and how they work, you may find these resources helpful:

All About Cookies: www.allaboutcookies.org
Information Commissioner's Office (ICO): ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies