Privacy Policy

Introduction

shimmer-glade respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have regarding your data.

Information We Collect

When you interact with our services, we may collect the following types of information:

Contact Information

When you book a class or enquire about our services, we collect your name, email address, and any dietary requirements or preferences you choose to share. This information helps us tailor our services to your needs and communicate effectively with you.

Booking Details

We maintain records of your session bookings, including dates, times, services selected, and any specific requests or preferences. This allows us to provide consistent, personalised service across multiple interactions.

Payment Information

We process payments through secure third-party payment processors. We do not store full credit card details on our systems. Only transaction references and payment status information are retained for our records.

Communication Records

Emails, messages, and other correspondence you send us are stored to maintain context for ongoing conversations and to improve our service quality.

Website Usage Data

When you visit our website, we collect basic technical information such as your IP address, browser type, and pages visited. This helps us understand how visitors use our site and identify technical issues.

How We Use Your Information

The information we collect serves several purposes:

Service Delivery

We use your contact details and preferences to schedule sessions, prepare appropriate ingredients for dietary requirements, and provide follow-up resources after classes.

Communication

We use your email address to confirm bookings, answer enquiries, send session reminders, and provide any requested information about our services.

Service Improvement

Feedback and usage patterns help us refine our teaching methods, develop new courses, and improve the overall quality of our offerings.

Business Operations

Records of bookings and payments support our accounting, scheduling, and business planning activities.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only in these limited circumstances:

Service Providers

Certain trusted third parties help us operate our business, such as payment processors and email service providers. These companies are contractually required to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or if necessary to protect our rights or the safety of others.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure servers, and restricted access to personal information within our organisation.

While we take security seriously, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but commit to promptly addressing any breach that affects your information.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

Booking and payment records are kept for seven years to meet accounting and tax requirements. Contact information for current and former students is retained unless you request deletion. Communication records are kept for three years to maintain service continuity.

After these periods, information is securely deleted or anonymised so it can no longer identify you.

Your Rights

You have several rights regarding your personal information:

Access

You can request a copy of the personal information we hold about you.

Correction

If information we hold is inaccurate or incomplete, you can ask us to correct or update it.

Deletion

You can request deletion of your personal information, subject to our legal obligations to retain certain records.

Objection

You can object to certain uses of your information, such as marketing communications.

Portability

You can request your information in a structured, commonly used format for transfer to another service.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking

Our website uses cookies to improve functionality and user experience. Essential cookies enable basic site features. Analytics cookies help us understand how visitors interact with our site. You can control cookie preferences through your browser settings or our cookie consent tool. For detailed information, see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any site you visit through our links.

Children's Privacy

Our services are not directed at individuals under 16. We do not knowingly collect personal information from children. If a parent or guardian believes we have collected information from a child, please contact us immediately and we will delete it.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our website. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

Contact Us

If you have questions about this privacy policy or how we handle your information, contact us at:

shimmer-glade
42 Riverside Quarter
Bristol BS1 4RX
United Kingdom
Email: [email protected]